{
  "schemaVersion": "1.1",
  "policyVersion": "1.1",
  "status": "public-operating-standard",
  "effectiveDate": "2026-07-21",
  "name": "TRUKKIT Realtor Partner Protection Standard",
  "headline": "Your client stays your client. TRUKKIT handles the haul—nothing else.",
  "policyUrl": "https://trukkit.ai/realtor-partners",
  "relationshipUrl": "https://trukkit.ai/relationship",
  "statusNote": "This is a first-party public operating commitment. Written partner and provider terms, intake fields, permissions, CRM and advertising suppressions, access controls, privacy disclosures, and actual practices must remain aligned with it. Executed agreements, client instructions, brokerage policy, and applicable law control if stricter.",
  "clientChoice": "The standard protects against solicitation and misuse of referral data; it does not restrict a customer's lawful right to choose, change, or contact a real estate professional.",
  "protectedScope": "Customers, households, estates, trusts, businesses, and properties introduced to TRUKKIT by a real estate professional, team, brokerage, association, or referral network and recorded as partner-referred at intake.",
  "providerRoleBoundary": {
    "operatingModel": "TRUKKIT describes participating TRUKKERs as independent service providers who may receive job opportunities or pings and decide whether to accept available work under applicable provider terms. Their authorized role is accepted-job logistics and physical service—not real estate brokerage, lead qualification, or Southern Bell Living promotion. This describes the intended operating model and is not a legal worker-classification conclusion.",
    "prohibitedRole": "A TRUKKER is not authorized through TRUKKIT to provide, solicit, recommend, discuss, or refer real estate brokerage services; ask whether a customer plans to buy or sell; collect brokerage leads; promote Southern Bell Living; transfer service observations for brokerage use; or receive compensation tied to a real estate referral.",
    "customerQuestionResponse": "The provider does not answer the real estate question and directs the customer to the customer's own professional or official TRUKKIT Support.",
    "founderContactRule": "A TRUKKIT inquiry or service job does not by itself authorize John Bell, Erica Zepp, Southern Bell Living, or The Boulevard Company to contact the customer about real estate."
  },
  "customerSourceRules": [
    {
      "source": "southern-bell-living-client",
      "treatment": "The existing SBL relationship remains separate. The customer may choose TRUKKIT or another provider; TRUKKIT service data remains outside brokerage use."
    },
    {
      "source": "realtor-or-brokerage-referral",
      "treatment": "Partner-Protected and service-only. No SBL solicitation, lead creation, prospecting CRM enrollment, person-level SBL audience use, or brokerage-intelligence transfer based on the referral or service record."
    },
    {
      "source": "direct-trukkit-customer",
      "treatment": "TRUKKIT-only by default. A separate SBL request is possible only through the source-gated permission bridge."
    },
    {
      "source": "unknown-or-unverified",
      "treatment": "Service-only and ineligible for SBL follow-up until official Support verifies source, representation status, disclosure, eligibility, and consent."
    }
  ],
  "prohibitedUses": [
    "SBL listing, buyer-representation, valuation, newsletter, listing-alert, referral, or real estate nurture solicitation triggered by a protected TRUKKIT record",
    "Enrollment of protected contact or service data in SBL prospecting systems or marketing automation",
    "SBL customer-list matching, custom-audience use, lookalike-source use, or person-level retargeting based on the protected record",
    "Transfer of estate circumstances, access details, photos, inventories, property-condition observations, job notes, or potential-listing signals to SBL for brokerage use",
    "Public or marketing use of service photos, possessions, testimonials, or before-and-after content without separate authorization"
  ],
  "inboundRealEstateProtocol": [
    "The service provider does not discuss, recommend, solicit, or refer brokerage services and does not collect a lead.",
    "The provider directs the question to the customer's own real estate professional or official TRUKKIT Support.",
    "Support checks and documents customer source and current listing, buyer-representation, or other exclusive representation before any introduction.",
    "A partner-referred, represented, or uncertain customer is directed to the referring or current professional and is not converted into an SBL lead from the TRUKKIT interaction.",
    "Only an eligible verified direct customer who states no conflicting representation and independently requests SBL by name may enter the separate permission bridge.",
    "The TRUKKIT service record remains excluded from SBL marketing, audiences, and brokerage-intelligence use regardless of a later independent relationship."
  ],
  "directCustomerPermissionBridge": [
    "Verify that the customer source is direct; Partner-Protected, represented, and uncertain-source customers are excluded.",
    "Record source and representation status through official Support rather than through the service provider.",
    "Disclose the common founder, separate companies, and the customer's freedom to choose any real estate professional.",
    "Obtain a separate affirmative named request for Southern Bell Living before SBL follow-up.",
    "Transfer only minimum contact information and the stated request; do not transfer the service file or observations.",
    "Retain the consent timestamp, disclosure version, source decision, representation response, transfer record, and revocation or suppression status."
  ],
  "requiredControls": [
    "Locked referral source, referring partner, timestamp, receipt, and policy version",
    "SBL CRM, newsletter, listing-alert, automation, and nurture suppression",
    "SBL customer-list, custom-audience, lookalike-source, and person-level retargeting exclusion",
    "Cross-company access disabled by default with role-based service and compliance exceptions",
    "Provider terms, acknowledgment, customer-question redirect, confidentiality, and escalation instructions",
    "Separate direct-request record with source, representation, disclosure, named consent, minimum-data transfer, revocation, and audit fields",
    "Written retention, deletion, incident, vendor, privacy, partner-addendum, and photo-release controls",
    "Periodic seeded tests and audits with a named accountable owner",
    "Ongoing South Carolina counsel and applicable broker-in-charge review after material legal, agreement, system, service, or marketing changes"
  ],
  "authorityAndLimits": "This standard is an operating disclosure, not legal advice, an independent certification, or a substitute for controlling agreements and law.",
  "referenceSources": [
    "https://www.nar.realtor/about-nar/governing-documents/code-of-ethics/2026-code-of-ethics-standards-of-practice",
    "https://www.nar.realtor/data-privacy-security/nars-data-security-and-privacy-toolkit",
    "https://www.ftc.gov/business-guidance/privacy-security/consumer-privacy",
    "https://www.irs.gov/businesses/small-businesses-self-employed/independent-contractor-self-employed-or-employee",
    "https://www.scstatehouse.gov/code/t40c057.php"
  ]
}